Category: Product & Tutorials

Introducing Our New Marketing Tools: Fetch Hudson & QuickVid.io

Every year our development team spends one month learning new technology by creating their own original software products that are totally separate (but equally as awesome as!) Pure Chat. This year they split into groups and spent those 30 days making two free products small businesses can use to improve their marketing. So, without further ado, our team would like to present: Fetch Hudson — The simplest way to keep tabs on your competition. QuickVid.io — Turn photos into videos in just minutes. Intrigued? We hope so! Feel free to visit those sites and try those tools right now or...

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August Updates, New Features and Bug Fixes

Here at Pure Chat, we’re never satisfied. WE MUST BE THE BEST, DAMMIT! Sorry, did I mention we’re passionate, too? We always strive to make the best possible software we can; and continue to make it even easier to use with each update. We think it’s important to provide full disclosure on what we have been working on and even share the bugs we fixed so that you know we’re committed to improvement. Your feedback fuels these improvements so keep those chats and emails coming. We love hearing from each and every one of you! Alright, enough of the...

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Pure Chat Hits $1 Million in ARR

Today, Pure Chat hit a major milestone: We broke past the coveted $1 million Annual Recurring Revenue (ARR) mark. It has been a long, fun and rewarding journey to get to this point and of course, we’re just at the beginning. They say the first million is the hardest. Fantastic! I look forward to the next $9 million being significantly easier as we begin our journey towards our next major milestone, $10 million in ARR. But before we go too far, lets recap on how we got here… A Beautifully Simple Product It all started as a 30-day project...

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New HubSpot Integration + July Updates

Features We added a brand new integration and completely revamped the mobile experience! Read on to learn what we added this July. HubSpot Integration – We now have a sweet direct integration into HubSpot’s free CRM! From the Integrations tab on your Account page, you will now see a HubSpot option. Enabling this will connect Pure Chat with your HubSpot account. When it’s connected, you will know if the person you are chatting with is a contact in HubSpot. If they aren’t, you can add them without leaving your Pure Chat dashboard! You can also export the chat transcript into their...

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New Chat Reports for Better Team Performance

Our chat reports are brand spankin’ new! Better understand team performance with more chat metrics and reporting filters. Check it out now under Reports. We heard from our customers that they needed report on chats for a given timeframe. The previous “chat stats” only showed you chats for today, yesterday and all time which was too limiting. We even had some customers who were copy and pasting yesterday’s chats into a new Excel spreadsheet to keep track of it all. It’s super tedious. Yikes. Now you can see chat metrics for any date range. Save time by running reports on chat...

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