Category: Product & Tutorials

Pure Chat Pro Tips: Chatting with Website Visitors

We know you’re probably already a pro at engaging the visitors on your site, but if you want a few extra pointers, check out these six, quick tips! They’ll help you answer questions even more quickly, keep contact info updated, and quickly send transcripts to a teammate or tool. Chat Tips Sometimes the simplest things are the most easily overlooked. That’s why this is just a friendly reminder to set yourself available with the Available on Chat Boxes toggle.   2. Once you’ve created a couple saved replies by visiting Account > Canned Responses, they will appear as you...

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Introducing Contacts!

It’s a brand new year and like people typically do around this time of year, we have made some New Year’s resolutions here at Pure Chat. We plan to add amazing new features all year long, listen to your wants and needs, and provide you with the best damn set of tools to convert your website into a sales generating machine. Let’s start with our latest product updates: Features This year will be a big year for us as we build on our awesome chat platform and add new features that will help turn more of your website visitors...

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Visitor Notifications (and other Q4 updates)!

Features The end of 2016 was extremely busy for us! Between ruthless holiday shopping, family time and an endless supply of caffeinated beverages, we began the next phase of making our live visitor tracking feature the best of it’s kind on the market. We’re very excited with this update and think it will help us take our product to the next level by not only being a great chat platform, but a must-have to capture all your leads. Visitor Notifications – You asked, we delivered! Seeing who is on your website live is pretty much the coolest thing ever, but...

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8 Ways to Optimize Live Chat for the Holidays

Use live chat to convert leads and spread holiday cheer! With the holidays on the horizon it’s time for your small business to amp up its live chat efforts and provide top-of-the-line customer service that converts all those extra website visitors into loyal customers! Here are eight tips to help you make the most of this shopping season. 1. Answer ASAP with Canned Responses When you have messages pouring in it’s essential to make sure you’re not wasting any time. Luckily you can create pre-made answers to the questions your team gets most often with canned responses. With canned responses you can instantly choose replies from a dropdown. Just remember to keep these responses true to the voice of your brand. People appreciate the friendly nature of live chat, so don’t be overly formal! 2. Be Available More Often We all know what it’s like to scramble for those final few gifts! Understand the mindset of your customers and try to expand your hours of availability to accommodate the unfortunate last-minute shopper. If this time-pressed group can’t get their questions answered immediately, they’ll head elsewhere, so make sure you don’t miss out on those leads. 3. Make it Easy to Multi-Task Adding availability hours would be a hassle if it meant you had to be chained to your desk, but our free mobile chat apps for iOS, Android and...

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Introducing Our New Marketing Tools: Fetch Hudson & QuickVid.io

Every year our development team spends one month learning new technology by creating their own original software products that are totally separate (but equally as awesome as!) Pure Chat. This year they split into groups and spent those 30 days making two free products small businesses can use to improve their marketing. So, without further ado, our team would like to present: Fetch Hudson — The simplest way to keep tabs on your competition. QuickVid.io — Turn photos into videos in just minutes. Intrigued? We hope so! Feel free to visit those sites and try those tools right now or...

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