Today, we experienced an unscheduled outage of a little over 2 hours. That is highly unusual for Pure Chat and we thought it’s worth providing a little more explanation… Some Background Over the past 5 months, we have been carefully and methodically learning and creating plans to migrate Pure Chat’s entire infrastructure from dedicated servers, and transition them to virtual machines hosted on Amazon’s AWS network. On December 29th, we finally pulled the trigger and made this huge move. The transition was naturally quite a large undertaking. Pure Chat has oodles of services, sites, and supporting infrastructure to serve up our home page, dashboard, mobile apps, visitor tracking, and APIs. All of this technology works together to deliver an awesome seamless experience. Our transition to AWS opens up completely new possibilities for scalability, reliability, and new features for Pure Chat, so it’s super exciting! What Happened Today Managing infrastructure and software inside of AWS has some unique challenges that we are still working through. Today, we encountered a perfect storm of challenges. We deployed a new version of our software to increase database query performance on a critical piece of code. Even though the new code had been tested in our staging environment, Amazon Elasticbeanstalk was not happy with our change in production, to say the least. It deployed the new version of our code to some of the...Read More
Category: Product & Tutorials
Hey everyone! In our latest update, we took aim at making Pure Chat even easier to use. For a while now, we have wanted to make Pure Chat a single page application. Opening a new tab for the account settings and reporting pages were a necessary evil of the old design. It was finally time we took on this big task of putting all of what we offer into a single page so it would become so much easier to navigate around the product. When you login now, you will see an updated top navigation bar with access to...Read More
Pure Chat helps entrepreneurs and small teams have better conversations with leads and customers. Pure Chat help entrepreneurs and small teams have better conversations with leads and customers. Companies can use Pure Chat to see who’s on their website in real time and start a live chat conversation with the most qualified leads. Instead of spending hours talking on the phone, Pure Chat helps businesses message multiple leads and customers at once! Team members can chat with new website visitors at their desks or on the go with it’s mobile apps. Kevin William David interviewed Hamid Shojaee, CEO of Pure Chat to know more. Hey Hamid, Let’s get started! What is Pure Chat? Can you tell us about what you are working on? Pure Chat is a modern engagement tool that provides live chat, visitor analytics, a lightweight CRM tool and iOS and Android mobile apps to help entrepreneurs and small to mid-sized teams have more meaningful conversations with their leads and customers. Pure Chat serves over 14,000 customers in 100+ countries and now conducts over 500,000 live chats every month. From its inception, Pure Chat was developed with entrepreneurs and small to mid-sized teams in mind. Many of the competing customer engagement tools on the market are either limited to just live chat or cater to large organizations with feature sets that wouldn’t adequately address the most prevalent...Read More
Since we were able to give the chat experience a fresh, new look with the Engagement Hub update, our team decided it was time to tackle a highly requested feature – file transfer! I know, I know…it’s about time. I completely agree. File transfer is something that we’ve wanted to do for awhile, but we also wanted to be certain that we got it right the first time. We had a lot of conversations around designs, functionality and overall usability to ensure that we delivered a top-notch feature that would make Pure Chat even more amazing to use. We...Read More
Install the Engagement Hub on your website for free. Sign up now! TL;DR This post is quite long and detailed, but for good reason. It’s filled with incredible updates and helpful notes, so definitely take the time and read it if you can. We released a huge update. We’ve created an entirely new chat experience that essentially renders your Contact page obsolete. We’re talking about something that, to our knowledge, has never been done before. The Pure Chat team is thrilled to introduce the Engagement Hub – a way for businesses to centralize all of their desired modes of communication into...Read More
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