Category: Product & Tutorials

The Engagement Hub: An All New Pure Chat Experience

Install the Engagement Hub on your website for free. Sign up now! TL;DR This post is quite long and detailed, but for good reason. It’s filled with incredible updates and helpful notes, so definitely take the time and read it if you can. We released a huge update. We’ve created an entirely new chat experience that essentially renders your Contact page obsolete. We’re talking about something that, to our knowledge, has never been done before. The Pure Chat team is thrilled to introduce the Engagement Hub – a way for businesses to centralize all of their desired modes of communication into...

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Tagging Goes Mobile!

  We take our mobile app very serious here at Pure Chat. With over a hundred thousand downloads on iOS and Android, our users are showing that chats can take place at any time and from anywhere. The mobile app is vital in our mission to help you connect with your customers in the easiest way possible. In fact, some of you don’t even use the web browser dashboard, that blows our mind! As a result of this, we want to make sure the mobile app is keeping up with all the cool, helpful features of the main dashboard. That...

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March Update: Usability Enhancements

As we continue to roll out updates quickly and efficiently (while trying to not add new bugs!), the product starts to evolve beyond what we expected when first designing the dashboard and overall user experience. We’re seeing so many of your businesses grow and flourish with the help of live chat on your websites and we want to make sure we keep growing with you. Features We saw now as a good time to improve what you see in the dashboard each and every day, so we took a step back to really critique the interface. The end result...

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Tagging, Transcript Updates & More!

Wait, what?! ANOTHER update? Didn’t we just have two already this year? You’re damn right we did. Can’t stop, won’t stop! Anyway, more cool stuff is now available in the product and it builds off the latest updates which included the new Contact page and exporting features. Read on or watch this video to learn more about our latest additions to Pure Chat. Features If you haven’t checked out your new Contacts page yet, I highly recommend you do so. Our latest update takes further advantage of the capabilities that page provides which includes visitor history information, the ability...

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Pure Chat Pro Tips: Chatting with Website Visitors

We know you’re probably already a pro at engaging the visitors on your site, but if you want a few extra pointers, check out these six, quick tips! They’ll help you answer questions even more quickly, keep contact info updated, and quickly send transcripts to a teammate or tool. Chat Tips Sometimes the simplest things are the most easily overlooked. That’s why this is just a friendly reminder to set yourself available with the Available on Chat Boxes toggle.   2. Once you’ve created a couple saved replies by visiting Account > Canned Responses, they will appear as you...

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