Author: Robert Nelson

Hi Pure Chatters! I missed you guys. 2018 is going to be an awesome year for us and hopefully for you and your business as well. Our infrastructure changes and behind-the-scenes improvements are finally complete and we’re ready to use all of that extra power and scalability to make the product better than ever. We are working on some big updates, but to show you that we are always working to improve Pure Chat, we wanted to roll out some smaller updates to the product that we think are pretty cool to tide you over. Canned Responses Update You can now create canned responses using variable names that are in the product. This means you can quickly say things like, “Hi {visitorName}! How are you?” and the visitor will see, “Hi Robert! How are you?” You can set this up from the canned responses menu: https://app.purechat.com/settings/cannedresponses. Now, when you create a new canned response or edit an existing one, you will see an Add Variable option (see below). Simply click on Add Variable to insert a dynamic field into your canned message. You can choose from the following options: Visitor Name, Visitor Email, Operator Name, Operator Email, Websites Name (your chat box title) and Company Name (your company). Now, your canned responses will feel more personal and awesome! User Roles Update As the product continues to grow and our user base...