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Author: Robert Nelson

What’s Going On, Pure Chat?!

Hi guys. We messed up. Some of you noticed an issue earlier today where we experienced about a two hour period of downtime with the chat system. I (Robert, your customer success guy) wanted to write a detailed post about what we’ve been doing recently that has led to these issues and give you a better sense of why the errors occurred and what we’re doing to make sure they don’t happen again. In the end, I hope you can understand why it happened and that you have more confidence in Pure Chat than ever before. Pure Chat is getting a massive system upgrade. In order to continue improving Pure Chat and making it the best damn live chat tool out there, we had to take a brief step back from adding features and instead create an entirely new system from the ground up. One that is built on the latest and greatest technologies available and new tools that would allow us to take Pure Chat to places it wasn’t capable of going to as things stood just a few months ago. This is a huge upgrade. MASSIVE. It’s going to make Pure Chat more powerful, much faster and far more capable of doing more than it ever could before. So, why the issues then, Pure Chat?! Well, it certainly wasn’t our plan to have the dashboard issues you have seen today (white screens, chat communication...

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February Update: Canned Responses Upgrade and More

Hi Pure Chatters! I missed you guys. 2018 is going to be an awesome year for us and hopefully for you and your business as well. Our infrastructure changes and behind-the-scenes improvements are finally complete and we’re ready to use all of that extra power and scalability to make the product better than ever. We are working on some big updates, but to show you that we are always working to improve Pure Chat, we wanted to roll out some smaller updates to the product that we think are pretty cool to tide you over. Canned Responses Update You can now create canned responses using variable names that are in the product. This means you can quickly say things like, “Hi {visitorName}! How are you?” and the visitor will see, “Hi Robert! How are you?” You can set this up from the canned responses menu: https://app.purechat.com/settings/cannedresponses. Now, when you create a new canned response or edit an existing one, you will see an Add Variable option (see below). Simply click on Add Variable to insert a dynamic field into your canned message. You can choose from the following options: Visitor Name, Visitor Email, Operator Name, Operator Email, Websites Name (your chat box title) and Company Name (your company). Now, your canned responses will feel more personal and awesome! User Roles Update As the product continues to grow and our user base...

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Pure Chat In One Page

Hey everyone! In our latest update, we took aim at making Pure Chat even easier to use. For a while now, we have wanted to make Pure Chat a single page application. Opening a new tab for the account settings and reporting pages were a necessary evil of the old design. It was finally time we took on this big task of putting all of what we offer into a single page so it would become so much easier to navigate around the product. When you login now, you will see an updated top navigation bar with access to...

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File Transfer!

Since we were able to give the chat experience a fresh, new look with the Engagement Hub update, our team decided it was time to tackle a highly requested feature – file transfer! I know, I know…it’s about time. I completely agree. File transfer is something that we’ve wanted to do for awhile, but we also wanted to be certain that we got it right the first time. We had a lot of conversations around designs, functionality and overall usability to ensure that we delivered a top-notch feature that would make Pure Chat even more amazing to use. We...

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The Engagement Hub: An All New Pure Chat Experience

Install the Engagement Hub on your website for free. Sign up now! TL;DR This post is quite long and detailed, but for good reason. It’s filled with incredible updates and helpful notes, so definitely take the time and read it if you can. We released a huge update. We’ve created an entirely new chat experience that essentially renders your Contact page obsolete. We’re talking about something that, to our knowledge, has never been done before. The Pure Chat team is thrilled to introduce the Engagement Hub – a way for businesses to centralize all of their desired modes of communication into...

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