What’s Going On, Pure Chat?!
Hi guys. We messed up. Some of you noticed an issue earlier today where we experienced about a two hour period of downtime with the chat system. I (Robert, your customer success guy) wanted to write a detailed post about what we’ve been doing recently that has led to these issues and give you a better sense of why the errors occurred and what we’re doing to make sure they don’t happen again. In the end, I hope you can understand why it happened and that you have more confidence in Pure Chat than ever before. Pure Chat is getting a massive system upgrade. In order to continue improving Pure Chat and making it the best damn live chat tool out there, we had to take a brief step back from adding features and instead create an entirely new system from the ground up. One that is built on the latest and greatest technologies available and new tools that would allow us to take Pure Chat to places it wasn’t capable of going to as things stood just a few months ago. This is a huge upgrade. MASSIVE. It’s going to make Pure Chat more powerful, much faster and far more capable of doing more than it ever could before. So, why the issues then, Pure Chat?! Well, it certainly wasn’t our plan to have the dashboard issues you have seen today (white screens, chat communication...
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