Author: Robert Nelson

Hi Pure Chatters! I missed you guys. 2018 is going to be an awesome year for us and hopefully for you and your business as well. Our infrastructure changes and behind-the-scenes improvements are finally complete and we’re ready to use all of that extra power and scalability to make the product better than ever. We are working on some big updates, but to show you that we are always working to improve Pure Chat, we wanted to roll out some smaller updates to the product that we think are pretty cool to tide you over. Canned Responses Update You can now create canned responses using variable names that are in the product. This means you can quickly say things like, “Hi {visitorName}! How are you?” and the visitor will see, “Hi Robert! How are you?” You can set this up from the canned responses menu: https://app.purechat.com/settings/cannedresponses. Now, when you create a new canned response or edit an existing one, you will see an Add Variable option (see below). Simply click on Add Variable to insert a dynamic field into your canned message. You can choose from the following options: Visitor Name, Visitor Email, Operator Name, Operator Email, Websites Name (your chat box title) and Company Name (your company). Now, your canned responses will feel more personal and awesome! User Roles Update As the product continues to grow and our user base...

Pure Chat helps entrepreneurs and small teams have better conversations with leads and customers. Pure Chat help entrepreneurs and small teams have better conversations with leads and customers. Companies can use Pure Chat to see who’s on their website in real time and start a live chat conversation with the most qualified leads. Instead of spending hours talking on the phone, Pure Chat helps businesses message multiple leads and customers at once! Team members can chat with new website visitors at their desks or on the go with it’s mobile apps. Kevin William David interviewed Hamid Shojaee, CEO of Pure Chat to know more. Hey Hamid, Let’s get started! What is Pure Chat? Can you tell us about what you are working on? Pure Chat is a modern engagement tool that provides live chat, visitor analytics, a lightweight CRM tool and iOS and Android mobile apps to help entrepreneurs and small to mid-sized teams have more meaningful conversations with their leads and customers. Pure Chat serves over 14,000 customers in 100+ countries and now conducts over 500,000 live chats every month. From its inception, Pure Chat was developed with entrepreneurs and small to mid-sized teams in mind. Many of the competing customer engagement tools on the market are either limited to just live chat or cater to large organizations with feature sets that wouldn’t adequately address the most prevalent...