Category: Product & Tutorials

March Update: Usability Enhancements

As we continue to roll out updates quickly and efficiently (while trying to not add new bugs!), the product starts to evolve beyond what we expected when first designing the dashboard and overall user experience. We’re seeing so many of your businesses grow and flourish with the help of live chat on your websites and we want to make sure we keep growing with you. Features We saw now as a good time to improve what you see in the dashboard each and every day, so we took a step back to really critique the interface. The end result...

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Tagging, Transcript Updates & More!

Wait, what?! ANOTHER update? Didn’t we just have two already this year? You’re damn right we did. Can’t stop, won’t stop! Anyway, more cool stuff is now available in the product and it builds off the latest updates which included the new Contact page and exporting features. Read on or watch this video to learn more about our latest additions to Pure Chat. Features If you haven’t checked out your new Contacts page yet, I highly recommend you do so. Our latest update takes further advantage of the capabilities that page provides which includes visitor history information, the ability...

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Pure Chat Pro Tips: Chatting with Website Visitors

We know you’re probably already a pro at engaging the visitors on your site, but if you want a few extra pointers, check out these six, quick tips! They’ll help you answer questions even more quickly, keep contact info updated, and quickly send transcripts to a teammate or tool. Chat Tips Sometimes the simplest things are the most easily overlooked. That’s why this is just a friendly reminder to set yourself available with the Available on Chat Boxes toggle.   2. Once you’ve created a couple saved replies by visiting Account > Canned Responses, they will appear as you...

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Introducing Contacts!

It’s a brand new year and like people typically do around this time of year, we have made some New Year’s resolutions here at Pure Chat. We plan to add amazing new features all year long, listen to your wants and needs, and provide you with the best damn set of tools to convert your website into a sales generating machine. Let’s start with our latest product updates: Features This year will be a big year for us as we build on our awesome chat platform and add new features that will help turn more of your website visitors...

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Visitor Notifications (and other Q4 updates)!

Features The end of 2016 was extremely busy for us! Between ruthless holiday shopping, family time and an endless supply of caffeinated beverages, we began the next phase of making our live visitor tracking feature the best of it’s kind on the market. We’re very excited with this update and think it will help us take our product to the next level by not only being a great chat platform, but a must-have to capture all your leads. Visitor Notifications – You asked, we delivered! Seeing who is on your website live is pretty much the coolest thing ever, but...

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