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Category: Product & Tutorials

File Transfer!

Since we were able to give the chat experience a fresh, new look with the Engagement Hub update, our team decided it was time to tackle a highly requested feature – file transfer! I know, I know…it’s about time. I completely agree. File transfer is something that we’ve wanted to do for awhile, but we also wanted to be certain that we got it right the first time. We had a lot of conversations around designs, functionality and overall usability to ensure that we delivered a top-notch feature that would make Pure Chat even more amazing to use. We...

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The Engagement Hub: An All New Pure Chat Experience

Install the Engagement Hub on your website for free. Sign up now! TL;DR This post is quite long and detailed, but for good reason. It’s filled with incredible updates and helpful notes, so definitely take the time and read it if you can. We released a huge update. We’ve created an entirely new chat experience that essentially renders your Contact page obsolete. We’re talking about something that, to our knowledge, has never been done before. The Pure Chat team is thrilled to introduce the Engagement Hub – a way for businesses to centralize all of their desired modes of communication into...

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Tagging Goes Mobile!

  We take our mobile app very serious here at Pure Chat. With over a hundred thousand downloads on iOS and Android, our users are showing that chats can take place at any time and from anywhere. The mobile app is vital in our mission to help you connect with your customers in the easiest way possible. In fact, some of you don’t even use the web browser dashboard, that blows our mind! As a result of this, we want to make sure the mobile app is keeping up with all the cool, helpful features of the main dashboard. That...

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March Update: Usability Enhancements

As we continue to roll out updates quickly and efficiently (while trying to not add new bugs!), the product starts to evolve beyond what we expected when first designing the dashboard and overall user experience. We’re seeing so many of your businesses grow and flourish with the help of live chat on your websites and we want to make sure we keep growing with you. Features We saw now as a good time to improve what you see in the dashboard each and every day, so we took a step back to really critique the interface. The end result...

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Tagging, Transcript Updates & More!

Wait, what?! ANOTHER update? Didn’t we just have two already this year? You’re damn right we did. Can’t stop, won’t stop! Anyway, more cool stuff is now available in the product and it builds off the latest updates which included the new Contact page and exporting features. Read on or watch this video to learn more about our latest additions to Pure Chat. Features If you haven’t checked out your new Contacts page yet, I highly recommend you do so. Our latest update takes further advantage of the capabilities that page provides which includes visitor history information, the ability...

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