Category: Product & Tutorials

NEW: Triggers & Proactive Chat!

We are SO PUMPED about this new feature combo because we know they’ll help you engage even more website visitors. Triggers and proactive chats allow you to automatically start chats with visitors who have visited a certain webpage, or lingered on the site for a certain amount of time. This is awesome because studies show that events like shopping cart abandonments are minimized when a chat is initiated. To learn how to enable these features on your chat widget, watch the video tutorial above! You can also read through our support article on triggers. If you want to selectively...

Read More

Introducing Infusionsoft Integration for Pure Chat

By popular demand, Pure Chat now includes an Infusionsoft integration for easily exporting chats and visitor information into your CRM account. The integration works by connecting your Infusionsoft account to Pure Chat. When a chat ends, you’ll have the option to export the transcript to a new or existing Infusionsoft contact. We hope this new feature makes it even easier for sales and support professionals to manage their day-to-day customer interactions. How to Enable Infusionsoft for Pure Chat The new Infusionsoft settings are found under Account and then Integrations in Pure Chat. Select a chat box for which you’d like to...

Read More