Category: Small Business

It’s nothing personal. I just don’t like a lot of phone calls. Even when I do pick up the phone, I dread being on hold. Being on hold usually means one of two things: elevator music or sheer silence. I’m not alone. We hear similar comments from our Pure Chat customers all the time. One of the key reasons our small business customers love live chat is because it’s often times better than being on the phone. The phone is slow. Sales calls can only be done one-at-a-time. When was the last time you actually wanted a sale rep to...

Guest post from our awesome new partner, Booker Software: Did you know businesses that allow customers to book from their website receive up to 30% of their appointments online and outside business hours? That means your business is leaving money on the table if you don’t have online booking enabled! For the modern consumer who’s used to booking dinner reservations, car service and hotels online, calling your office during business hours can seem like a hassle – especially when online bookings can be made late at night, during a boring meeting, or whenever it’s convenient. Here are a few...

Last week our team packed up and hit the road once again to sponsor one of our favorite small business conferences: ICON. ICON15 (as this year’s edition was called) is put on by Infusionsoft, a CRM and marketing automation tool that’s dedicated itself to helping small businesses take their game to the next level. Awesome! In fact, we think their mission is so cool that (spoiler alert!) we just released an integration with them, so keep an eye on your inbox to learn more 🙂 Once we got to the conference (see corny group pic below), we had a...