WordPress is a favorite website builder for small businesses with over 23% of all websites online using the platform to manage their content. That’s why we thought it was about time to create a quick tutorial that lets you know how to add live chat to a WordPress site in under two minutes with the Pure Chat WordPress...Read More
Category: Small Business
Last week we hit the road to visit fellow Phoenix business and Pure Chat customer Krank Golf, a company that makes competition-winning, long-range drivers. (It only seems appropriate that we would profile a local company as a part of Independents Week, right?) So, with camera in hand, we went to go visit sales manager Glenn Carey and his team at their office. In addition to the free golf lessons (pictured above!), we had a great time learning about how the Krank Golf team has brought in “thousands of dollars in sales” with Pure Chat (his words, not ours!). We get that small...Read More
Great customer experiences are not a one-time event. Great relationships between customers and businesses are built over time and through many engagements. It’s really a wonderful, powerful thing.Read More
Today’s customers have high expectations. Any good marketer knows that adding friction to the buying process reduces conversions and ultimately sales. In a 2012 report by Echo, they found that 55% of consumers have planned to make a purchase, but did not end up making that purchase because of a poor customer service experience. We’ve all experienced some sort of buying experience where you had questions that you needed answered before you purchased. You may have been looking to get your roof replaced or house painted and never got a call back on a quote. Or, maybe you were...Read More
Thank you all for submitting your chat widgets to our #winningwidget competition! In this contest we were hoping to highlight some of the cool ways you can personalize Pure Chat with custom images, cool colors and different languages. For first place (and a year’s worth of bragging rights!) we chose Logo Huis, a logo design company out of the Netherlands, for adding their awesome mascot with an operator headset. Hey team @PureChat! Our company has definitely been generating leads because of this #winningwidget design! pic.twitter.com/V7XxWgxiew — Logo Huis (@LogoHuis) June 12, 2015 Second place was taken by Face Media...Read More
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