Today’s website visitors and customers expect a lot from the companies they do business with – and live chat is no exception. With so many options to compare, users have more choices than ever. Being able to connect with them when and where they are, in a way that’s convenient for them is what separates you from your competition.
But how do you do it?
The answer is with a mobile chat app.
A mobile chat app is simply an app that runs on your preferred mobile device (Android, iPad, iPhone, Kindle) and lets you chat live with your customers as they visit your website. They can initiate a chat if they have questions, or you can proactively chat with them to see if there’s anything you can help with.
When looking for the best mobile chat app to suit your needs, consider the following points as must-haves for both flexibility and ease of use:
Cross Platform Operation
The best mobile chat apps work flawlessly with both iOS (Apple iPhone, iPad) and Android (Google) operating systems. That means you can download the app on nearly any device running these platforms and start using it right away. User-friendly operation is key – and the perfect mobile chat system will work as intuitively on your mobile device as it does on your desktop. No complicated settings to configure, no lengthy set up. It just has to work.
However, mobile chat shouldn’t work solely on those two platforms. There are also a wealth of Amazon Kindle users as well who use their Kindle devices for much more than just reading. That’s why a reliable mobile chat solution should work with all three systems natively.
Manage Settings Directly from Your Device
You don’t have to wait until you’re at your desk to manage settings like chat transcripts, availability and account details. The ideal mobile chat app lets you do all of these and much more directly from your phone. Set “canned” responses for easy customer issue resolution, view current operators and chat logs in just a few swipes. Handling mobile chats should be convenient, not complicated.
View Incoming and Active Chats with a Single Tap
Perhaps the most important feature of a mobile chat app is its simplicity when handling multiple tasks. Many inferior systems get bogged down as they juggle multiple active and incoming chats. Your mobile chat app should be able to handle these effortlessly via a streamlined, innovative dashboard that gives you a complete overview of the issue at hand without dragging you through countless menus and settings.
One App for Every Need
If you search the Apple App Store or Google Play Store for “mobile chat apps”, you’ll see hundreds of options. How do you know which one is the best choice for your business? We’ve made narrowing down your options easier than ever. Just choose Pure Chat. It has been designed with business in mind – working as easily on iPad and iPhone as it does on Android devices. Fully responsive and made to take advantage of a variety of mobile friendly features like:
- Multiple operators on a single chat (great for technical troubleshooting!)
- Incredibly fast loading, even for long chat logs
- Communicate operator-to-operator. Ideal for sharing notes and helping the customer solve their issue even faster!
- Alerts of incoming chats and notifications delivered right to your phone
- User-friendly Emoji support for the perfect expression!
Oh, and did we mention that it’s free?
Featured in Forbes, Inc. and CIO websites as well as serving over 200,000 users with five star reviews on both Android, Amazon and iOS platforms, the Pure Chat mobile chat app costs you nothing to try and lets you host unlimited users. No complicated “per operator” charges. Download and install in just minutes.
It’s the mobile chat app you’ve been looking for, and it’s ready to work tirelessly to help you build your business and convert browsers into customers – starting now.