Author: Robert Nelson

March Update: Usability Enhancements

As we continue to roll out updates quickly and efficiently (while trying to not add new bugs!), the product starts to evolve beyond what we expected when first designing the dashboard and overall user experience. We’re seeing so many of your businesses grow and flourish with the help of live chat on your websites and we want to make sure we keep growing with you. Features We saw now as a good time to improve what you see in the dashboard each and every day, so we took a step back to really critique the interface. The end result...

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Tagging, Transcript Updates & More!

Wait, what?! ANOTHER update? Didn’t we just have two already this year? You’re damn right we did. Can’t stop, won’t stop! Anyway, more cool stuff is now available in the product and it builds off the latest updates which included the new Contact page and exporting features. Read on or watch this video to learn more about our latest additions to Pure Chat. Features If you haven’t checked out your new Contacts page yet, I highly recommend you do so. Our latest update takes further advantage of the capabilities that page provides which includes visitor history information, the ability...

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Introducing Contacts!

It’s a brand new year and like people typically do around this time of year, we have made some New Year’s resolutions here at Pure Chat. We plan to add amazing new features all year long, listen to your wants and needs, and provide you with the best damn set of tools to convert your website into a sales generating machine. Let’s start with our latest product updates: Features This year will be a big year for us as we build on our awesome chat platform and add new features that will help turn more of your website visitors...

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Visitor Notifications (and other Q4 updates)!

Features The end of 2016 was extremely busy for us! Between ruthless holiday shopping, family time and an endless supply of caffeinated beverages, we began the next phase of making our live visitor tracking feature the best of it’s kind on the market. We’re very excited with this update and think it will help us take our product to the next level by not only being a great chat platform, but a must-have to capture all your leads. Visitor Notifications – You asked, we delivered! Seeing who is on your website live is pretty much the coolest thing ever, but...

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August Updates, New Features and Bug Fixes

Here at Pure Chat, we’re never satisfied. WE MUST BE THE BEST, DAMMIT! Sorry, did I mention we’re passionate, too? We always strive to make the best possible software we can; and continue to make it even easier to use with each update. We think it’s important to provide full disclosure on what we have been working on and even share the bugs we fixed so that you know we’re committed to improvement. Your feedback fuels these improvements so keep those chats and emails coming. We love hearing from each and every one of you! Alright, enough of the...

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