Author: Robert Nelson

So Many Chats, So Little Time

Are chats coming in like a wrecking ball? It’s a great problem to have, but how do you manage them all? I’m here to share some tips we use on the Pure Chat support team that helps us manage a high volume of chats efficiently, while still providing excellent customer service to everyone. Organize the madness. Do you have five chats at one time? 10? 15?! You can’t respond to all of them at once. At the same time you don’t want to get caught up on one conversation. Respond to a user, then move onto the next customer...

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Pure Chat Keeps Getting Better!

You guys are the best, so we make sure to keep adding new features as a thank you for being so awesome. We’ve been hard at work over the last couple of weeks and wanted to share what we’ve been doing. And I know you think we’re perfect (don’t laugh), but we did find some bugs. Here’s what we updated. November Updates Did a random nerf gun fight just break out in your office just as a chat came in? Not to worry! If no one on your team responds to a chat quick enough, you can set a time...

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Introducing Infusionsoft Integration for Pure Chat

By popular demand, Pure Chat now includes an Infusionsoft integration for easily exporting chats and visitor information into your CRM account. The integration works by connecting your Infusionsoft account to Pure Chat. When a chat ends, you’ll have the option to export the transcript to a new or existing Infusionsoft contact. We hope this new feature makes it even easier for sales and support professionals to manage their day-to-day customer interactions. How to Enable Infusionsoft for Pure Chat The new Infusionsoft settings are found under Account and then Integrations in Pure Chat. Select a chat box for which you’d like to...

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