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Author: Robert Nelson

August Updates, New Features and Bug Fixes

Here at Pure Chat, we’re never satisfied. WE MUST BE THE BEST, DAMMIT! Sorry, did I mention we’re passionate, too? We always strive to make the best possible software we can; and continue to make it even easier to use with each update. We think it’s important to provide full disclosure on what we have been working on and even share the bugs we fixed so that you know we’re committed to improvement. Your feedback fuels these improvements so keep those chats and emails coming. We love hearing from each and every one of you! Alright, enough of the...

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New HubSpot Integration + July Updates

Features We added a brand new integration and completely revamped the mobile experience! Read on to learn what we added this July. HubSpot Integration – We now have a sweet direct integration into HubSpot’s free CRM! From the Integrations tab on your Account page, you will now see a HubSpot option. Enabling this will connect Pure Chat with your HubSpot account. When it’s connected, you will know if the person you are chatting with is a contact in HubSpot. If they aren’t, you can add them without leaving your Pure Chat dashboard! You can also export the chat transcript into their...

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The Ultimate Live Chat Box Cheat Sheet

Learn how to maximize the chat box on your website Even though live chat is an inexpensive tool, you still want to make sure you’re getting the most out of this lead generation machine. With just a few tips and tricks you can turn up your live chat efforts and turn the trickle of conversations into a flood. We’ve talked to thousands of small business owners and entrepreneurs who use live chat and gotten the best “cheats” that make generating leads a breeze. Maximize your availability Your website visitors have questions. Are you available to help them? The more time you’re available and accessible for your visitors and customers, the most you’ll be able to help them. In fact, by 2020 customers will manage 85% of their relationships without talking to a human. Instead of forcing your website visitors to email you (or worse call you) just set your chat box status to available more often. Respond instantly Studies have shown that most people can’t stand waiting on customer service for more than one minute. In addition, research shows that 35-50% of sales go to the vendor that responds first. Responding instantly is made much easier by setting up desktop notifications. You can also set up SMS notifications if you’re not alway at your desk. That way, any time someone starts a chat, you’ll receive a text message. If...

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So Many Chats, So Little Time

Are chats coming in like a wrecking ball? It’s a great problem to have, but how do you manage them all? I’m here to share some tips we use on the Pure Chat support team that helps us manage a high volume of chats efficiently, while still providing excellent customer service to everyone. Organize the madness. Do you have five chats at one time? 10? 15?! You can’t respond to all of them at once. At the same time you don’t want to get caught up on one conversation. Respond to a user, then move onto the next customer...

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