Author: Lindsay Bayuk

Top Rated: TechGuru Delivers the Speediest Tech Support with Live Chat

Top Rated: TechGuru Delivers the Speediest Tech Support with Live Chat

Posted by | Sep 7, 2015 | | 0 |

How do you become the best? How do businesses deliver a great customer experience using live chat? In an era where customer experience is critical, we sought out to understand how businesses deliver remarkable service. To find the answer, we analyzed the top-rated Pure Chat customers. When website visitors end a conversation with a Pure Chat user, they have the option to rate the experience by clicking either a happy or unhappy face. We took a look at all the smiles and all the frowns and stack-ranked the ratings. This is the second post in our three-post series in which we learn how these businesses...

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Top Rated: How to Create The Best Customer Experience with Live Chat

Top Rated: How to Create The Best Customer Experience with Live Chat

Posted by | Sep 2, 2015 | | 0 |

“To give anything less than your best, is to sacrifice the gift.” – Steve Prefontaine How do you become the best? How do businesses deliver a great customer experience using live chat? In an era where customer experience is critical, we sought out to understand how businesses deliver remarkable service. To find the answer, we analyzed the top-rated Pure Chat customers. When website visitors end a conversation with a Pure Chat user, they have the option to rate the experience by clicking either a happy or unhappy face. We took a look at all the smiles and all the frowns and stack-ranked the ratings....

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Tennessee 811 Gives Residents Instant Answers with Live Chat

Tennessee 811 Gives Residents Instant Answers with Live Chat

Posted by | Aug 31, 2015 | | 0 |

Our team recently travelled to Nashville, Tennessee. On the trip we were lucky enough to meet with some of our wonderful customers. Here’s one of their stories! If you’ve ever done serious landscaping or construction, you know you’ve got to dial your local 811 team to avoid hitting underground power, water, gas and cable lines. This important service protects property and more importantly–lives! It’s not only free and easy, it’s also the law. Tennessee 811 is the underground utility notification center for–you guessed it–Tennessee! They are a non-profit funded by membership fees from most of the Tennessee utility companies....

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Pure Chat recognized as a “High Performer” by G2 Crowd Report

Pure Chat recognized as a “High Performer” by G2 Crowd Report

Posted by | Aug 18, 2015 | | 1 |

Today Pure Chat was recognized as a “High Performer” in G2Crowd’s Fall 2015 Rankings of the best live chat software! Their performance matrix plots live chat software companies according to customer satisfaction and market presence. We made the short list for best live chat software companies because of customer reviews and ratings. While we’re a younger company and not as well known as enterprise solutions, we’re thrilled to have such high marks from our users on overall satisfaction and product direction. Pure Chat’s customers are also the most enthusiastic and more likely to recommend than the customers of other...

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The Cornerstone of Content Creation for Small Business

The Cornerstone of Content Creation for Small Business

Posted by | Aug 10, 2015 | | 0 |

Content creation for any business takes many forms. Content is not just about blog posts. Content includes emails, your website, social media posts, e-books, etc. No matter what type of content you create, you need to always tie it back to the core message that you’re trying to share with the world. Creating this message in a structured way will help all future content creation. Promise! What’s the difference between someone saying “I get it” and saying, “I need that now!”? They need to be able to connect what you provide with a problem they are trying to solve....

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