Author: Lindsay Bayuk

Quickly Integrate Pure Chat with Your Favorite Tools

It’s even even easier to integrate Pure Chat with your favorite apps thanks to some pre-made “Zaps” that will help connect Pure Chat with awesome products in a snap! Check out the list below and learn how to link Pure Chat data with Zendesk, Emma, MailChimp and HubSpot. Turn a Pure Chat conversation into a ticket in Zendesk If customers initial a support request using live chat, you may want to create a ticket in Zendesk while you troubleshoot the issue. This Zapier automation will create a new ticket in Zendesk from a live chat conversation in Pure Chat. See...

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10 Tips for Live Chat Support Etiquette Excellence

The rules of engagement for phone and email conversations are pretty well known at this point. But what are the rules for live chat conversations? It’s a new-ish channel for communication and it blends the familiarity of texting with the more formal nature of business conversations. As a small business owner, sales rep or live chat support operator how do you deliver the best experience? Our fine team of online web chat experts have sourced the definitive list of top ten tips for live chat etiquette excellence. And we promise there won’t be a quiz at the end! #1....

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Constantly Improving

Our team has been hard to work making Pure Chat the best it can be for our customers! We recently made several updates to make the product easier and even more customizable. Here are all of our most recent updates. Enjoy! Tell visitors when you’re online or offline with images You can already turn your chat box into an lead/email form and now you can also change the chat box image. When you’re not available to take live chats, you can choose to have your chat box turn into an email form, which is a super handy tool for lead capture....

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Why Small Businesses Need a Website with Live Chat

Today we’re excited to announce our integration with Weebly with the launch of their App Center and the introduction of Carbon, the next generation of Weebly. .@purechat now integrates with @weebly app center to help over 20M websites capture more leads and drive #sales!… Click To Tweet We’re particularly excited about this new integration because a website is the cornerstone of success for a small business. It’s critical for generating leads and growing sales. The challenge is that building a new or updated website can be a real hassle. Without web development or design expertise, it’s time consuming to create something effective and...

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Top Rated: Stellar Service from ITHAKA with Live Chat

How do you become the best? How do businesses deliver a great customer experience using live chat? In an era where customer experience is critical, we sought out to understand how businesses deliver remarkable service. To find the answer, we analyzed the top-rated Pure Chat customers. When website visitors end a conversation with a Pure Chat user, they have the option to rate the experience by clicking either a happy or unhappy face. We took a look at all the smiles and all the frowns and stack-ranked the ratings. This is the third post in our three-post series in which we learn how these businesses became...

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