A few weeks ago we reviewed the live chat software report created by the small business CRM recommendations company Software Advice. After looking at the data we had even more questions. We reached out to the Software Advice team to dive into the findings and get their perspective on live chat for small business. Here’s the conversation between our team and Craig Borowski, market researcher for Software Advice. LB: Why should small businesses use live chat? CB: Small businesses generally have more limited resources at their disposal. One thing live chat excels at is letting companies make the most...Read More
Author: Lindsay Bayuk
Local businesses are a key to the culture and meaning of any community. This month we celebrated and empowered local businesses. To wrap up the month, we wanted to share some of our personal favorite local businesses. We asked a few of our Pure Chat team members about their local favorites. Here’s what they shared. Anzio’s Italian Restaurant in Phoenix, AZ “They are a true Mom & Pop business. Their food is fantastic, the atmosphere is great, and they have been in the same location for almost 30 years.” – Mike E., Developer Tempe Track and Feed in Tempe,...Read More
How are your new customers finding you? In 2015 it’s likely that many are searching for you on Google. If you don’t have control of your online presence, you’re at risk for misrepresentation at best and fewer new leads at worst! I recently spoke with Mike Bayuk of Digital Airstrike. Mike has over three years of experience optimizing digital marketing for car dealerships and local search and Google pages. Here are some tips and tricks for not only getting started but also leveraging Google Pages to drive more web and foot traffic for your local business. Leverage Google Pages...Read More
From June 27th to July 5th, celebrate Independents Week and independent businesses by using your Golden Coupon! When you spend your money at a locally-owned business, up to four times more stays and circulates throughout the local economy. This creates local jobs, strengthens local services like libraries, and creates vibrant, unique communities that we are proud to call home.Read More
Great customer experiences are not a one-time event. Great relationships between customers and businesses are built over time and through many engagements. It’s really a wonderful, powerful thing.Read More
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