The Data is In: Live Chat Matters for Modern Businesses
A few weeks ago we reviewed the live chat software report created by the small business CRM recommendations company Software Advice. After looking at the data we had even more questions. We reached out to the Software Advice team to dive into the findings and get their perspective on live chat for small business. Here’s the conversation between our team and Craig Borowski, market researcher for Software Advice. LB: Why should small businesses use live chat? CB: Small businesses generally have more limited resources at their disposal. One thing live chat excels at is letting companies make the most...
Read More