A few weeks ago we sent out a survey asking our customers what they’d like to see on our blog, and the first category that stood out was Pure Chat education. That’s why this week we’re diving in and releasing an awesome tutorial that shows you how to embed a Pure Chat widget on your Facebook business page!
In addition to being an awesome, creative hack (that only works with Pure Chat we might add), incorporating live chat onto your Facebook page can also be a really valuable asset. According to Social Habit Research, 42% of people complaining on social media expect a response within 60 minutes.
That means your team’s response rate could be the difference between creating a brand advocate and losing a customer. Big deal. Fortunately, live chat can help alleviate the time crunch and give those unhappy campers the attention they need ASAP!
If you want to get a sneak peek, we have our Pure Chat widget set up on Facebook and it’s already been a great additional way for us to provide support. This is a great way to drive additional leads with live chat software. Check out our written tutorial below for all the details.
These directions tell you how to add Pure Chat to your Facebook page for free in 10 easy steps!
Step 1: First, login as your Facebook page administrator and go to the management section. Then click on the “More” tab, and go to “Manage Tabs.”
Step 2: Once the screen opens, hit “Add or Remove Tabs.”
Step 3: In the new window, search “static HTML” in the toolbar and select the free app by Woobox.
Step 4: Select the Facebook page you want to use this app on and hit the “Install Page Tab” button. Once you’ve done that, the tab will immediately show up on your page as “Welcome.”
Step 5: To add Pure Chat to this blank tab, click on “Settings” in the top right and on the new Woobox page, scroll down to where it asks for a page source URL.
Step 6: To get the URL you need, navigate to the Pure Chat dashboard and click on the “Manage” tab. From here you’ll select “Chat Widgets” and click on whichever one you’d like to associate with your Facebook page.
Step 7: Find the “Hosted” tab, scroll down, and press the “Copy Link” button to grab the URL.
Step 8: Head back over to Woobox, paste the URL in the page source box, and save.
Step 9: Look for “Tab Settings” in the left hand menu and update the text so the title says “Chat Us Now,” instead of “Welcome.” Now save those settings.
Step 10: To see the final result, go back over to your Facebook page and hit “Refresh.” Voila! As you can see we have a whole new tab that says, “Chat Us Now” 🙂
So, that’s how you add Pure Chat to a Facebook page. It’s really easy and super awesome. If you have any additional questions, obviously feel free to chat with us on our website or Facebook page!