We are SO PUMPED about this new feature combo because we know they’ll help you engage even more website visitors. Triggers and proactive chats allow you to automatically start chats with visitors who have visited a certain webpage, or lingered on the site for a certain amount of time. This is awesome because studies show that events like shopping cart abandonments are minimized when a chat is initiated.

To learn how to enable these features on your chat widget, watch the video tutorial above! You can also read through our support article on triggers. If you want to selectively start pro-active chats with your website visitors you can also use Visitors from Pure Chat. With Visitors you can see who’s on your website in real time and start a chat conversation. Learn more about our website visitor tracking.