Category: Product & Tutorials

April Update: Making Your Life Just a Little Easier

Good morning! We’re happy to share some of the small updates we delivered yesterday. These and other small fixes will help make Pure Chat just that must easier for you. Enjoy! Get a Sound Alert When You’re Invited to Chat Want to know when you’re invited to a conversation? Now you’ll get a sound alert when another operator invites you to join a chat. Toggle Visitors for Multiple Chat Boxes Many of our customers with multiple websites use multiple chat boxes in order to segment chat conversations. Now you can see your website traffic for each website with the...

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Say Hello to Visitors from Pure Chat

We believe the web doesn’t have to be a cold, impersonal place. We think websites — especially small business websites — should easily connect people. Whether it’s a friend shopping for an inside-joke birthday gift or an operations manager looking for new software, people are behind every purchase. That’s why we created a way for you to see details about anyone on your website, identify your most qualified leads, and start a conversation using Pure Chat. You use most of your marketing dollars to drive people to your website. That’s why it’s crucial to your business’ success that you...

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Meet the Team!

The average American spends 8.9 hours at work. Whew! That’s more than a third of your day! So if you’re going to invest so much of your life working towards something we believe you had better enjoy the people with whom you work. As a growing startup, we’re excited to announce that we’re hiring software engineers! We’re looking for developers who know their stuff, care about small business and love solving tough problems. That’s who we are and how we work. And to help you get to know us a little better, we wanted to share more about each...

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So Many Chats, So Little Time

Are chats coming in like a wrecking ball? It’s a great problem to have, but how do you manage them all? I’m here to share some tips we use on the Pure Chat support team that helps us manage a high volume of chats efficiently, while still providing excellent customer service to everyone. Organize the madness. Do you have five chats at one time? 10? 15?! You can’t respond to all of them at once. At the same time you don’t want to get caught up on one conversation. Respond to a user, then move onto the next customer...

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How to Get More Chats

“Hey Pure Chat! How can we get more chats?” As you might imagine, we get asked about getting more chats all the time. That’s our goal! We want to help our customers connect more with their website visitors, leads and customers. We’ve been asked this question so many times that we thought we’d compile the list. For a quick summary, I thought I’d share my top four tips to get more chats here. To review the complete list, check out the top 20 ways to get more chat conversations. Want more leads? Here are 20 ways to get more live...

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