Category: Product & Tutorials

The Ultimate Live Chat Box Cheat Sheet

Learn how to maximize the chat box on your website Even though live chat is an inexpensive tool, you still want to make sure you’re getting the most out of this lead generation machine. With just a few tips and tricks you can turn up your live chat efforts and turn the trickle of conversations into a flood. We’ve talked to thousands of small business owners and entrepreneurs who use live chat and gotten the best “cheats” that make generating leads a breeze. Maximize your availability Your website visitors have questions. Are you available to help them? The more time you’re available and accessible for your visitors and customers, the most you’ll be able to help them. In fact, by 2020 customers will manage 85% of their relationships without talking to a human. Instead of forcing your website visitors to email you (or worse call you) just set your chat box status to available more often. Respond instantly Studies have shown that most people can’t stand waiting on customer service for more than one minute. In addition, research shows that 35-50% of sales go to the vendor that responds first. Responding instantly is made much easier by setting up desktop notifications. You can also set up SMS notifications if you’re not alway at your desk. That way, any time someone starts a chat, you’ll receive a text message. If...

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April Update: Making Your Life Just a Little Easier

Good morning! We’re happy to share some of the small updates we delivered yesterday. These and other small fixes will help make Pure Chat just that must easier for you. Enjoy! Get a Sound Alert When You’re Invited to Chat Want to know when you’re invited to a conversation? Now you’ll get a sound alert when another operator invites you to join a chat. Toggle Visitors for Multiple Chat Boxes Many of our customers with multiple websites use multiple chat boxes in order to segment chat conversations. Now you can see your website traffic for each website with the...

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Say Hello to Visitors from Pure Chat

We believe the web doesn’t have to be a cold, impersonal place. We think websites — especially small business websites — should easily connect people. Whether it’s a friend shopping for an inside-joke birthday gift or an operations manager looking for new software, people are behind every purchase. That’s why we created a way for you to see details about anyone on your website, identify your most qualified leads, and start a conversation using Pure Chat. You use most of your marketing dollars to drive people to your website. That’s why it’s crucial to your business’ success that you...

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Meet the Team!

The average American spends 8.9 hours at work. Whew! That’s more than a third of your day! So if you’re going to invest so much of your life working towards something we believe you had better enjoy the people with whom you work. As a growing startup, we’re excited to announce that we’re hiring software engineers! We’re looking for developers who know their stuff, care about small business and love solving tough problems. That’s who we are and how we work. And to help you get to know us a little better, we wanted to share more about each...

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So Many Chats, So Little Time

Are chats coming in like a wrecking ball? It’s a great problem to have, but how do you manage them all? I’m here to share some tips we use on the Pure Chat support team that helps us manage a high volume of chats efficiently, while still providing excellent customer service to everyone. Organize the madness. Do you have five chats at one time? 10? 15?! You can’t respond to all of them at once. At the same time you don’t want to get caught up on one conversation. Respond to a user, then move onto the next customer...

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