Author: Robert Nelson

5 Emerging Trends in Online Retail for 2016

Online stores have become a major revenue source for many small businesses over the last several years. If you’re already active with e-commerce or thinking about expanding into this space, here are five online retail trends to consider for 2016 from Snap Retail. #1 Product Research Customers are more savvy than ever and they’re turning to online research before purchasing practically anything. Even if your business sells multi-channel and the customer completes the transaction in-store, they still want to check reviews, features, and pricing online. Someone may also use search engines to look for online retailers carrying a certain...

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The Buyer’s Journey: Design with Your Persona in Mind

Conversions are the single most important metric marketers can use to judge the success of their advertising efforts. No matter which tactics generate the most leads, conversion tracking, advanced conversion funneling techniques, and CRO are ultimately the factors that decide the fate of your business. That’s why marketers are also burdened with the task of optimizing the post-ad experience with landing pages, email marketing, remarketing and more. However, when marketing teams create those assets, they often overlook the psychology of a prospect’s search and the position of potential clients. What are their needs? What’s their emotional state? What are...

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Improve Conversion by Overcoming Fears, Assumptions and Questions

I recently investigated website security solutions and followed a recommendation to a popular provider. Their website offered little in the way of answers to the questions I had — how much would this cost me, could I try it on a month-to-month basis before signing a longer contract term, and how long would it take to implement? None of these answers were on their site, but they had a handy “chat now” option, so I clicked. While their very polite representative signed in quickly and asked how he could help, it took over half an hour to get the answers...

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Sell Smarter, Not Harder.

The digital world today offers a wide variety of tools to use as a salesperson, from LinkedIn Sales Navigator to others like analytics and live chat software. If you’re anything like us, the key is to find tools that are easy to use, integrate seamlessly into your sales cycle, and provide the most value when reaching prospects and good leads. Company websites have been the playground for marketers for a very long time, hence it being focused on analytics and other KPIs for digital marketing. Marketing has evolved, the buyer has evolved, and now the sales process is ready...

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