So Many Chats, So Little Time
Are chats coming in like a wrecking ball? It’s a great problem to have, but how do you manage them all? I’m here to share some tips we use on the Pure Chat support team that helps us manage a high volume of chats efficiently, while still providing excellent customer service to everyone. Organize the madness. Do you have five chats at one time? 10? 15?! You can’t respond to all of them at once. At the same time you don’t want to get caught up on one conversation. Respond to a user, then move onto the next customer...
Read More