Pure Chat Live Chat Software

Track and Improve Customer Satisfaction with Live Chat Reports

Live Chat Transcripts

Save Every Chat Conversation

Keep a record of your team’s chat transcripts and sort by keyword, website or chat type to find a specific conversation and have them automatically sent to key team members. To save your chat transcript history for longer than a week, upgrade to a paid plan.

Save Every Chat Conversation
Live Chat Metrics

Get an Overview of Key Metrics

See how your team is doing at a high level with a rollup of key metrics like total chats, emails, missed conversations, chat duration, response time and customer ratings.

Get an Overview of Key Metrics

Join the thousands of businesses signed on with Pure Chat.


Live Chat Analytics

Track Progress Over Time

Drill down into to see the information you care about by looking at team metrics by date range. You can view stats by week, month, year or choose your own custom date range.

Track Progress Over Time
See How Each Teammate is Performing


See How Each Teammate is Performing

Understand how every member of your team is performing and look into individual operator statistics. When you filter by operator, you will be able to see the total number of chats, missed chats, average response time and positivity ratings.

Are you making customers smile?

Get a sense of customer satisfaction by seeing what percent of chats were rated positively and negatively.

Export Key Reports: Share reports by downloading them to CSV and incorporating them into your company updates. You can also upload the report data to other business tools to get a clearer picture of how your business is doing.

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