When it comes to finding the best live chat solution for your business and your website, there’s no shortage of providers to choose from. Some emphasize the ability to be used on multiple websites, while others give you greater flexibility and control over the design which is why live chat software comparison is so important.
The question then becomes “which live chat software will grow with my business?” and for that, it’s good to have a reliable comparison chart that you can refer to. We’ve listed out all the most important and commonly requested features, so you can compare mobile details, pricing, integrations, customization and more. Use it to independently review and choose a live chat software provider that can keep up with your business, wherever you are.
|Pure Chat||Olark||Zendesk Chat (Zopim)||LiveChat Inc.||LivePerson||SnapEngage|
|Web-based Operator Dashboard|
|Native iOS and Android App|
|Transcripts of Every Chat Maintained|
|SMS Text Notifications|
|Chat Box Triggers|
|Email Form When Not Available|
|Hosted Chat Widget On Unique URL|
|Auto Email Transcripts|
|Ban SPAM IP Addresses From Initiating Chats|
|Customize Chat Box Colors|
|Unique Images for Each Availability Status|
|Text Customization for Multi-language Support|
|Zapier: SalesForce & 1000+ apps|
|Native Google Analytics Integration|
|Native Infusionsoft Integration|
|Native Hubspot Integration|
|Native Axosoft Integration|
|Free Plan||1 User||1 User||1 User|
It’s tough to compare different live chat solutions because the features aren’t always equal. One company may say they offer custom design, when really it’s limited by their existing templates. That’s why we created this list to make it as clear as possible for you to see what’s really being offered.
How Pure Chat Stands Out
Unlike our competitors, we don’t restrict our free plan to a single operator. You can use Pure Chat to dive in and find out how live chat works for your business with the whole team on board. Our free plan also gives small businesses full access to chat box customizations, mobile apps and chat triggers. Once you’ve graduated onto an advanced plan, our live chat software is the most affordable option with integrations to all your favorite business tools!