Live Chat Reporting

See your chat metrics over time and download the results

Click to the Reports tab and use the dropdowns at the top to filter your chat statistics based on date and users.


You’ll be able to see your overall chat numbers for the parameters specified, the average response times, chat duration and ratings.


Once you’ve selected the date range and users you want to see, click Download to CSV in the bottom right to export that information and turn it into your own reports.

Automatically the results for “everyone” will exclude disabled users. To see the statistics for users who have been deactivated or deleted, just check the box in the bottom left.


Get an email report of yesterday’s chat activity. Understand daily chat activity without having to log in to Pure Chat.

Report Details

Here’s what each section of the chat report means.