Frequently asked questions

Get to know more about live chat

How do I get Pure Chat's chat box on my website?

All you have to do is copy and paste a snippet of javascript code into your website's HTML before the closing body tag (just like you would for Google Analytics). To get your code snippet or email directions to your webmaster, just go to the Chat Widget Manager and press the orange HTML button next to the widget you'd like to put on your site. If you use WordPress, Weebly, or Shopify, we have free plugins that makes Pure Chat super easy to set up.

Where can I find the code snippet for my chat box?

You can always view the chat box code by going to Customize Chat Box on your Settings page. Next click Install Instructions. On the install page you’ll see the code snippet.

What is a Personal Chat Page?

A Personal Chat Page is a customizable, one-page website hosted by Pure Chat, where people can live chat with you. Don't worry - only people you've shared your personalized URL with can start a chat with you!)

Does Pure Chat support other languages?

Sort of. You can customize and translate every message in the chat popup, but currently our dashboard is only available in English.

What mobile support is available for Pure Chat?

Pure Chat offers mobile apps for iOS, Android and Kindle! Download them now!

What's a chat box?

A chat box is the little box that appears on your website. You can have one chat box for your entire website. Or, you can have dedicated chat boxes to specific sections of your website or for different websites.

Can add Pure Chat to my Etsy shop or other ecommerce site?

Absolutely, that's why we've created hosted chat pages! This allows you to simply copy and paste a reusable link on sites that don't let you to use your own javascript. Learn more about setting up a hosted chat page here.

I've pasted the javascript into my HTML, but don't see the chat box on my site. Why not?

Usually this is because there aren't any operators logged in and “available,” but if that's not your issue, refresh the page to make sure you aren't looking at a cached version of your site. If you still don’t see it, please check out our Pure Chat support articles or send us an email!

What are 15 chats?

Included in the free version of Pure Chat is 15 new conversations. This means each chat conversation or email form submission, not each sentence exchanged in a conversation.

Do I need to stay logged in to be available for chats?

Yes. You must either have the web browser dashboard open and set to available or the mobile app running on your device. Without anyone on the account having one of these opened, you will be set as unavailable.

Why doesn't the widget show up when operators are unavailable?

This is a behavior that's defined in your chat box settings under the “No Operators” tab. If you'd like the chat box to display an email form or unavailable message instead, just select it in the drop-down.

I love Pure Chat! How can I help promote it?

If you enjoy Pure Chat, please help us spread the word about it. Share Pure Chat on Facebook and tweet about Pure Chat on Twitter. (Like our Facebook page and follow us on Twitter!)

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