You can always view the chat box code by going to Customize Chat Box on your Settings page. Next click Install Instructions. On the install page you’ll see the code snippet.
Sort of. You can customize and translate every message in the chat popup, but currently our dashboard is only available in English.
A chat box is the little box that appears on your website. You can have one chat box for your entire website. Or, you can have dedicated chat boxes to specific sections of your website or for different websites.
Usually this is because there aren't any operators logged in and “available,” but if that's not your issue, refresh the page to make sure you aren't looking at a cached version of your site. If you still don’t see it, please check out our Pure Chat support articles or send us an email!
Yes. You must either have the web browser dashboard open and set to available or the mobile app running on your device. Without anyone on the account having one of these opened, you will be set as unavailable.
This is a behavior that's defined in your chat box settings under the “No Operators” tab. If you'd like the chat box to display an email form or unavailable message instead, just select it in the drop-down.
A Personal Chat Page is a customizable, one-page website hosted by Pure Chat, where people can live chat with you. Don't worry - only people you've shared your personalized URL with can start a chat with you!)