Category: Small Business

Top Rated: TechGuru Delivers the Speediest Tech Support with Live Chat

How do you become the best? How do businesses deliver a great customer experience using live chat? In an era where customer experience is critical, we sought out to understand how businesses deliver remarkable service. To find the answer, we analyzed the top-rated Pure Chat customers. When website visitors end a conversation with a Pure Chat user, they have the option to rate the experience by clicking either a happy or unhappy face. We took a look at all the smiles and all the frowns and stack-ranked the ratings. This is the second post in our three-post series in which we learn how these businesses...

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Top Rated: How to Create The Best Customer Experience with Live Chat

“To give anything less than your best, is to sacrifice the gift.” – Steve Prefontaine How do you become the best? How do businesses deliver a great customer experience using live chat? In an era where customer experience is critical, we sought out to understand how businesses deliver remarkable service. To find the answer, we analyzed the top-rated Pure Chat customers. When website visitors end a conversation with a Pure Chat user, they have the option to rate the experience by clicking either a happy or unhappy face. We took a look at all the smiles and all the frowns and stack-ranked the ratings....

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Tennessee 811 Gives Residents Instant Answers with Live Chat

Our team recently travelled to Nashville, Tennessee. On the trip we were lucky enough to meet with some of our wonderful customers. Here’s one of their stories! If you’ve ever done serious landscaping or construction, you know you’ve got to dial your local 811 team to avoid hitting underground power, water, gas and cable lines. This important service protects property and more importantly–lives! It’s not only free and easy, it’s also the law. Tennessee 811 is the underground utility notification center for–you guessed it–Tennessee! They are a non-profit funded by membership fees from most of the Tennessee utility companies....

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4 Morning Productivity Tips to Kickstart Your Work Day

In a recent discussion about productivity on Twitter (ironic, I know), we started chatting about habits that set your day off on the right foot. During that conversation, I started thinking about how I’ve transformed my first few hours at work into a laser-focused, window of awesome by utilizing my short commute to eliminate all the little tasks that used to eat up this time. Before I dive into some of my new habits, it might be good to mention that many great articles have been written on the power of the morning ritual. But my problem with some...

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Pure Chat recognized as a “High Performer” by G2 Crowd Report

Today Pure Chat was recognized as a “High Performer” in G2Crowd’s Fall 2015 Rankings of the best live chat software! Their performance matrix plots live chat software companies according to customer satisfaction and market presence. We made the short list for best live chat software companies because of customer reviews and ratings. While we’re a younger company and not as well known as enterprise solutions, we’re thrilled to have such high marks from our users on overall satisfaction and product direction. Pure Chat’s customers are also the most enthusiastic and more likely to recommend than the customers of other...

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