Your organization needs to emphasize customer service if you want to create loyal customers and bring in new prospects. Seems obvious, right? Sure, but even though many businesses know customer service is important, five key mistakes prevent them from providing stellar support. That’s why we’ve made a list of those missteps and the contact center solutions that will be your fix! Mistake 1: Lack of Training Solution: Train, Train, and Train Some More Great customer service, online or not, starts with great training. Make sure your staff feels confident in their ability to answer incoming questions; and you’re confident...Read More
Author: Melanie Valenzuela
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