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Author: Arielle Hurst

9 Ways to Show Customers You Love Them [Infographic]

Most people use Valentine’s Day to show their other half a little extra love, but businesses have another group they should be thinking of when Cupid comes calling: their customers. Strong bonds are built by empathy, care and shared experiences (with your Valentine and your loyal customers!). This list provides nine ways to amp up your customer experience and show some real customer love.

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Meet the Team!

The average American spends 8.9 hours at work. Whew! That’s more than a third of your day! So if you’re going to invest so much of your life working towards something we believe you had better enjoy the people with whom you work. As a growing startup, we’re excited to announce that we’re hiring software engineers! We’re looking for developers who know their stuff, care about small business and love solving tough problems. That’s who we are and how we work. And to help you get to know us a little better, we wanted to share more about each...

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Level Up in 2016 and Create a Deeper Connection with Your Customers

You can listen to the Small Biz Chat Podcast on iTunes here. In this episode we chat with author, speaker, founder and the very “legit” Mr. Justin Wise, CEO of ThinkDigital. We connected with Justin to talk about social media, but the core of our conversation really ends up revolving around purpose. Even though so many small business owners and entrepreneurs don’t invest the time to create a clear mission, Justin believes a cornerstone of success in digital marketing is “a deep-seated connection to a common purpose” between an audience and a business. Once your purpose is clear, it’s...

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8 Free Tools SMBs Can Use to Improve Customer Satisfaction [INFOGRAPHIC]

Brought to you by Pure Chat, a live chat software for small business and LucidPress, a design tool that enables small businesses to create and share visual content. Even though you probably think your business is providing a stellar customer experience, things may not be as rosy as you believe. That’s because 80% of companies say they deliver “superior” customer service, but only 8% of their customers agree. Ouch. To help your business get a read on and boost customer opinion, check out these eight free tools to improve customer satisfaction! 1. AskNicely Problem: According to a 2014 survey from Bright Local,...

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