Good morning! We’re happy to share some of the small updates we delivered yesterday. These and other small fixes will help make Pure Chat just that must easier for you. Enjoy!

Get a Sound Alert When You’re Invited to Chat

Want to know when you’re invited to a conversation? Now you’ll get a sound alert when another operator invites you to join a chat.

Toggle Visitors for Multiple Chat Boxes

Many of our customers with multiple websites use multiple chat boxes in order to segment chat conversations. Now you can see your website traffic for each website with the ability to toggle Visitors for more than one chat box.

chat box management

Search Transcripts by First and Last Name

Now you can search for transcripts by first and last name. Find exactly who you chatted with and see a history of the conversation.


Search Existing Tags for Infusionsoft Customers

If you are an Infusionsoft customer, you know how hard it is to remember existing tags when you export a transcript. Now you can search for existing tags before exporting transcripts to Infusionsoft. No more forgetting tags!

export to infusionsoft