Do a search for “best live chat software” and you’ll see there’s no shortage of contenders out there. Everyone claims their product or service is the best in the business. So how can you know what tool is right for you which live chat reviews you can trust? Since every business is different, there’s no “one size fits all” live chat solution for everyone. There are, however, a few things to look for when making your decision. Let’s take a closer look.
Brandable Chat Boxes
You’ve worked hard on creating a seamless brand experience for your customers. So why leave it to chance when some live chat window pops up that looks nothing like your brand? Many live chat software providers are more focused on promoting their business than helping yours grow, so look for live chat software that lets you easily brand the chat boxes to match your site’s look and feel.
It’s after hours. Is your live chat still generating leads for you? If not, it should be. Nothing deters a potential customer more than the message “live chat unavailable” when they have a question. It’s unfortunate, but they’ll often assume that if you’re not available when they have a question, why should doing business with your company be any different? That’s why it’s best to look for a live chat solution that provides always-on functionality – so that even if the live chat program isn’t staffed, you’re still collecting and responding to customer inquiries sent after hours.
Seamless Backend Reporting
The best live chat program is only as good as its backend. What use is it if your staff is always searching for customer inquiries or having trouble managing multiple chats? The best live chat services have a backend administration that’s intuitive and user friendly, for both the user and the operator. Even if you’re the team leader, you can easily see reports that show who your top performing chat agents are – a great way to incentivize helping others and keeping customers happy.